Refund FAQs
When am I eligible for a refund?
Refund eligibility depends on project status, purchased service, and the specific terms agreed before work begins.
Can I cancel before work begins?
You may request cancellation before work starts by contacting us with your order details.
Are deposits refundable?
Deposits and completed work are generally non-refundable because they reserve time and cover services already delivered.
What if my project cannot start?
If we cannot begin your project, we will review the order and arrange an appropriate refund.
How are approved refunds issued?
Approved refunds are returned through the original payment method within five to ten business days.
How do I request a refund?
For refund questions, contact our team with your name, email address, order number, and reason for requesting a refund.